Shipping policy

Shipping Information

Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.


Delivery Times

Delivery times depend on your shipping address.

Destination: United States
Estimated delivery time: 7 to 14 business days
Shipping cost: $0 – Free Delivery

Destination: Canada
Estimated delivery time: 10 to 20 business days
Shipping cost: $0 – Free Delivery


Order Tracking

Once your order leaves our warehouse, you will receive a tracking number by email within 24 hours using the email address provided at checkout.


Returns & Refunds

If you wish to return your order, please refer to our Return & Refund Policy available on our website.


Customer Support

You can contact our customer service at any time via our Contact Page or by email:

📧 contact@diatomite.store

Address: 47 Rue Vivienne, 75002 Paris, France